CQ = Competitive Edge
" Organizations and leaders who prioritize cultural intelligence are more likely to accomplish their mission."
- Leading with Cultural Intelligence
CQ is one's capability to function effectively across national, ethnic, and organizational cultures.
CQ is a form of intelligence, like IQ and EQ, tested by researchers in more than 30 countries and is proven to increase revenue, decrease costs associated with failed international assignments and expansion efforts, and increase an organization's ability to recruit and retain top talent. CQ quantifies a set of capabilities believed to be important to personal and professional success. As an intelligence, CQ focuses on the skills needed for effective engagement with unfamiliar cultures. Everyone has a specific CQ which can be assessed and enhanced.Cultural Intelligence is a four-dimensional framework rooted in many years of research on intelligence and multicultural interaction. All four dimensions are essential in order to gain the benefits of CQ.
The Four Dimensions of CQ
- CQ Drive (Motivational Intelligence): What is my interest in this cross-cultural opportunity?
- CQ Knowledge (Cognitive Intelligence): What cultural information do I need to reach my goals and complete this task?
- CQ Strategy (Meta-Cognitive Intelligence): What is my plan for this cross-cultural interaction?
- CQ Action (Behavioural Intelligence): How do I adapt my behaviour to be effective in this situation?
C.Q. Assessments and Training:
Online Self Assessment : Self guided assessment assessing an individual's capabilities in the 4 factors of CQ using their own input.
Online 360 degree assessment : This inventory assesses an individual’s capabilities in the 4 competencies of CQ using their own input and the input of 5 other individuals who complete a questionnaire on their behalf. Participants receive a feedback report with detailed scores in each of the four competencies, worldwide norms, cultural values, as well as a personal development plan for continued CQ development.
Coaching: Tailor made individual and/or group coaching encourages successful implementation of CQ strategies necessary for effective cross cultural engagement.
Workshops: Workshops emphasize 3 elements:
- CQ Exposure - Designed to bring about increased cultural understanding of self and others.
- CQ Interpreter - Designed to walk participants through their CQ self-assessment and multi-rater feedback reports.
- CQ Advance - Designed to guide the preparation of a personal/organizational CQ development plan.